Outdoor Escape Room

Cancellation Policy

Reservations: All bookings are date- and time-specific and are reserved exclusively for your group. Due to limited availability, all bookings must be made in advance through our online system. Payments: Full payment is required at the time of booking to secure your reservation. Refund Policy: All bookings are generally non-refundable and will only be issued if an event is cancelled by Collins Farm due to severe weather or unforeseen circumstances that prevent safe operation. However, we understand life happens. Please contact Collins Farm for a case-by-case refund review. Weather Policy: Our outdoor escape room operates in most weather conditions, including light rain and typical New England weather. We will only close in cases of severe weather, including but not limited to: Lightning or thunderstorms High winds Flooding or unsafe ground conditions If Collins Farm cancels your booking due to severe weather, you will have the option to: Reschedule your booking, or Receive a full refund (minus 3rd-party booking fees) Rescheduling: If you are unable to attend your scheduled time, you may request to reschedule your booking with at least 24 hours notice, subject to availability. Rescheduling requests made with less than 24 hours notice may not be accommodated. Arrival Time: Please arrive 10 minutes prior to your scheduled start time. Late arrivals may result in reduced play time or forfeiture of your booking, as we must stay on schedule for other guests. Participation & Conditions: This is an outdoor, walking experience that takes place on uneven terrain. In total, It is roughly a 1/2 mile walk. By booking, guests acknowledge: They are physically able to participate They will wear appropriate footwear and dress for the conditions They understand the experience takes place outdoors Safety & Responsibility: Collins Farm reserves the right to cancel or modify bookings if necessary for safety reasons. Guests are responsible for following all instructions provided during the experience. By completing this booking, you agree to the policies listed above.

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